Premium Trust And Power On The Shop Floor – Verkerk, Maarten Johannes

Why do operators behave irresponsibly? Why is there so much apathy, frustration, fear, and mistrust on the production line? Why do paradoxes exist on the shop floor? In his book, Verkerk investigates the shop floor processes of modern factories. Two ethnographical case studies are presented from the perspective of a factory manager. He asks many important questions. Are we making the right observations? Why are new production concepts failing in modern factories? Are we overlooking the fundamental charact…